How cancellation and refunds work on Cadence. This policy is part of our Terms of Service.
Cadence is sold as an annual contract with a one-time implementation, not a self-serve subscription, and there is no free trial. The terms that govern your subscription — its length, what the implementation covers, notice periods, and how it renews — are the ones in your signed order form. Where that agreement and this page differ, your agreement controls.
Before signing, an evaluation is normally run as a paid pilot against your own data, with a success measure agreed up front and the fee credited against your first-year contract if you proceed.
You can cancel at any time from your billing settings in the app. When you cancel:
Monthly subscriptions are billed in advance for each month. Because you retain access for the full period you paid for, partial months are generally not refunded. Cancel before your next renewal date to avoid the following month’s charge.
Annual subscriptions are billed once, in advance, for the full year and give you access for the entire term. Annual fees are non-refundable except where required by law. You can still cancel at any time to stop the next annual renewal; access continues until the end of the term you have already paid for.
If you were charged in error — a duplicate charge, a charge after a timely cancellation, or a clear billing mistake — contact us and we will make it right, including a refund where appropriate. We also consider reasonable refund requests on a case-by-case basis.
If something looks wrong on your bill, please contact us first at info@plancadence.com — we can almost always resolve it faster than a card dispute. Filing a chargeback may result in suspension of the account while the dispute is investigated.
We may update this policy from time to time. Material changes will be posted here with an updated date, and where appropriate we will notify you in the app or by email.
Questions about billing, cancellation, or a refund? Email info@plancadence.com and we’ll help.