These terms are the agreement between you and PlanCadence LLC for your use of Cadence. Please read them carefully — by using the service you agree to them.
These Terms of Service (the “Terms”) form a binding agreement between PlanCadence LLC (“Cadence,” “we,” “us”) and the organization or individual that creates an account or uses the service (“you”). By accessing or using Cadence, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are agreeing on behalf of a company, you represent that you have authority to bind that company.
Cadence is a demand-forecasting, planning, and inventory management platform. It ingests your sales history, inventory, and vendor terms and produces forecasts, buy recommendations, purchase orders, and related planning outputs. We may add, change, or remove features over time. We aim to give reasonable notice of material adverse changes to core functionality.
You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. An account belongs to an organization; the person who creates it or is designated as owner controls membership, roles, and billing. You must be at least 18 years old and able to form a binding contract to use Cadence. Notify us promptly at info@plancadence.com of any unauthorized use.
Cadence is offered on subscription plans. Paid plans may begin with a free trial. If your plan includes a 14-day free trial, you will not be charged until the trial ends, and we collect a payment method up front so your subscription can continue without interruption. You can cancel during the trial to avoid any charge.
Subscriptions bill in advance on a recurring basis (monthly or annually, as selected) and automatically renew for successive periods until cancelled. By subscribing you authorize us and our payment processor to charge your payment method for each renewal at the then-current price, plus applicable taxes, until you cancel.
We may change plan prices. For changes that affect a renewal, we will give reasonable advance notice, and the new price applies from your next renewal. Fees are exclusive of taxes; you are responsible for any sales, use, VAT, or similar taxes, which we may collect where required.
You may cancel at any time from your billing settings. Cancellation stops future renewals; it does not, by itself, entitle you to a refund for the current period. Refund and cancellation details are described in our Refund & Cancellation Policy, which is part of these Terms.
Enterprise or other custom plans may be billed offline under a separate order form or master services agreement. Where such an agreement conflicts with these Terms, that agreement controls for the subject matter it covers.
You agree not to, and not to permit anyone to:
We may suspend access to protect the service, other customers, or us from harm, or to address a violation of these Terms.
As between you and us, you own the data you submit to Cadence (“Customer Data”). You grant us a non-exclusive license to host, process, and use Customer Data solely to provide and improve the service, to keep it secure, and as otherwise described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Data. We may use aggregated, de-identified data that does not identify you or any individual for analytics and to operate and improve the service.
The Cadence platform, software, models, and content — excluding Customer Data — are owned by PlanCadence LLC and its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, subject to these Terms. We welcome feedback and may use it without restriction or obligation to you.
Cadence relies on third-party providers — for example our payment processor (Stripe), hosting and database providers, email delivery, and the AI providers that power optional AI features. Your use of features that depend on a third party may be subject to that provider’s terms. We are not responsible for third-party services we do not control. Where you connect your own third-party systems (such as an ERP), you are responsible for those credentials and permissions.
Cadence’s forecasts, buy recommendations, and other planning outputs are decision-support tools. They are probabilistic estimates based on the data available and do not guarantee any business, sales, inventory, or financial outcome. You are solely responsible for the purchasing and business decisions you make, whether or not informed by the service.
Except as expressly stated, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to these Terms or the service. Our total liability for all claims relating to the service will not exceed the amounts you paid us for the service in the twelve months before the event giving rise to the liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You will defend and indemnify PlanCadence LLC against third-party claims arising from your Customer Data, your use of the service in breach of these Terms, or your violation of law or third-party rights, except to the extent caused by us.
These Terms apply while you use the service. You may stop using it and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if providing the service to you becomes impractical. On termination, your right to use the service ends. We will make Customer Data available for export for a reasonable period as described in our Privacy Policy, after which we may delete it.
These Terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-laws rules. The parties submit to the courts located there for any dispute that is not otherwise resolved, except that either party may seek injunctive relief where appropriate.
We may update these Terms from time to time. If we make material changes we will provide reasonable notice, for example by email or an in-app notice. Changes take effect when posted unless stated otherwise, and your continued use after they take effect means you accept them.
Questions about these Terms, or legal notices to PlanCadence LLC, can be sent to info@plancadence.com.